Dear Tech Team:


How Do I upgrade or install a new Internet browser?

Go to
Click "Download Firefox"
When a new box pops up, click "Save"
Once downloaded, click "Open"
Follow the set-up instructions on the screen

Go to 
Click "Download"
Select appropriate operating system (Windows, Mac, or Linux)
When a new box pops up, click "Run"
Follow the set-up instructions on the screen
Internet Explorer:
Go to the Microsoft site - 
Click "Internet Explorer" under Most Popular Downloads or search for "Internet Explorer"
Click "Download"
Select appropriate operating system (you can check which version of Windows you are running by opening your control panel, click Help, and then About Windows)
It will ask you to verify that you are running a legal copy of Windows
When a new box pops up, click "Open"
another new box will pop up, click "Run"
Follow the set-up instructions on the screen

How do I set my start page on AOL? 
Click "my AOL"
Click "Preferences"
Click the "www" icon
Change the home page as desired.
Choose "Apply"

How do I un-store my password in AOL?
   1. On the AOL File Backup main page, click the Store/Un-store Password link.
   2. A window opens and tells you that AOL has detected that you currently store your password. Click No, Un-store Password.
   3. A window opens telling you your password storage preference has been updated. Click OK.

How can I get Internet Explorer to remember my Login ID and Password for websites?
Go to the "Tools" menu and select "Internet Options"
Choose "Content"
Select "Auto Complete"
Place a checkmark in all boxes

What is a cookie?
Some Web sites store information in a small text file on your computer. This file is called a cookie. There are several types of cookies and you can choose whether to allow some, none, or all of them to be saved on your computer. If you don't allow cookies at all you may not be able to view some Web sites or take advantage of customization features such as local news and weather, or stock quotes.

How do I enable cookies for a specific site? 
Open "Internet Explorer"
Choose the "Tools" menu and select "Internet Options"
Click the "Privacy" tab
Click "Edit" (near the bottom)
Type in the web address and click "Allow"

Internet Explorer shows only the text and does not open graphics on Web pages. How do I fix this?
Click on the "Tools" menu, select "Internet Options"
Select the "Advanced" tab and scroll down to "Multi-Media"
Put a check in the Multimedia boxes "Show Pictures" and S"mart Image Dithering" ("Dithering" smoothes picture edges and makes graphics look less jagged)

Is there a way to alphabetize my Favorites folder (Bookmarks) in Internet Explorer?
Open the "Favorites" folder
Click on the "Name" column located at the top of the window

How do I add a Web page to my Favorites list?
   1. Go to the page you want to add.
   2. On the Favorites menu, click "Add to Favorites."
   3. Type a new name for the page.

How do I delete a Favorite (Bookmark)?
Open your Favorites (Bookmarks) folder, right-click on the favorite and select delete

Web pages open very slowly in Internet Explorer. Can this be fixed?
Try clearing your cache:
Click on the "Tools" menu and select "Internet Options"
Click "Delete Files"

Internet Explorer's address bar is only partially visible. How do I fix it?
Click on "View" and select "Toolbars" from the main menu
Uncheck "Lock the Tool Bars"
Once unlocked, you can resize the address bar by dragging the vertical bar left or right

Internet Explorer cuts off the margin when I print a Web page. How do I fix this?
If you change the way Internet Explorer sets up a page for printing, it should work correctly.
Click on the "File" menu and select "Page Setup"
If it's currently cutting off the right margin, set the margins to 0.25 inches. You may have to experiment by printing a few Web pages to get the results you want. You could also try to print in landscape.

I have trouble with one Web site. I enter my user name and password, but the next page is blank. What am I doing wrong?
Your Internet Explorer probably does not allow pop-up Web pages, which interferes with some Web sites that use pop-up windows for passwords. Check the icons on the lower-right corner of your screen. If one of the icons represents a pop-up stopper program, right click and choose "Exit" or "Close" to temporarily shut it off. The pop-up stopper will automatically load the next time you restart windows.

If you have Windows XP Service Pack 2, you can turn off the pop-up stopper. Open Internet Explorer, click on "Tools," Internet Options, select the Privacy tab, and uncheck Block pop ups. Also check your Internet Explorer toolbar. Disable any toolbars that have pop-up blockers. Note: If you press the Ctrl key when clicking on a link, it temporarily disables pop-up stoppers.

When I click on a link in Outlook Express or Internet Explorer, a smaller window appears each time and I have to resize it. How do I stop this?
Open a new Internet Explorer window, but this time don't use the maximize button to enlarge the window. Instead, drag the corners to get your preferred size.
Hold down the Ctrl key and, at the same time, click on the "File" menu and select Close. Do not use the "X" in the upper right corner to close the window.
That should fix your problem—but if it doesn't, repeat the instructions using the Shift key instead of the Ctrl key.

How do I set the home page?
This can be done in more than one way, but the easiest on a PC is to go to the Web site you wish to use as a home page; once there, click on the "Tools" menu and select Internet Options. Then check Use Current as your home page.

How can I stop page numbers and headings from printing on each Internet page?
Click on the "File" menu and select Page Setup. Delete all text that appears in the header and footer text boxes, and then click OK.

I periodically have trouble getting online with my wireless connection. How can I easily reestablish Internet Access?
In Microsoft XP:
   1. Click on the Start Button
   2. Click on Connect To
   3. Next, click on Show all Network Connections
   4. Right click on Wireless Network Connection
   5. Hang on. You're almost there.
   6. Click on View Available Wireless Networks
   7. You should see the name of your wireless router. Highlight it and click on the Connect button.
   8. And, you're back on the Internet.

What if I STILL can't get online?
You'll need to perform a power cycle.
   1. Turn off the power to your cable or DSL modem, the router and the computer.
   2. Turn on the cable or DSL modem FIRST.
   3. THEN, turn on the power to the router.
   4. And finally, turn on the computer.

How do I know if I have a pop-up blocker installed?
Internet Explorer could have installed extra tool bars without your knowledge. This usually happens when surfing the web and closing pop-up windows. To check for the presence of these tool bars and to remove or disable them:
   1. Click on View
   2. Click on Toolbars
   3. Left click on any item that's not checked. (This will display any possible tool bar utility.)
   4. Now disable the pop-up feature or remove the tool bar by going to Control Panel, then Add/Remove programs.

XP Service Pack Two installs a pop-up blocker utility in Internet Explorer. How can I turn it off?
   1. Click on Tools, then Pop-up Blocker.
   2. Click on Turn Off Pop-up Blocker.

If you are having a problem in Internet Explorer, delete temporary internet files.
   1. Click Tools
   2. Click Internet Options
   3. Click Delete Files
Make sure that you are using the current version of Internet Explorer. Go to, and click on Downloads to get the current version.

What can I do if I'm having troubles logging into a Web site?
   1. Click on Tools and select Internet Options. This brings up the Internet Options dialog box.
   2. Click on the General tab.
   3. Delete Cookies, Delete Files (also check offline content).
   4. Click the Settings button: Adjust the view page setting and cache size depending on your Internet connection. (Dial-up = 1,500 Mb) (Broadband = DSL, T1 or Cable = 100Mb)
   5. Click on the Privacy tab.
   6. Click the Advanced button.
   7. Place a check mark in Override Automatic Cookie Handling and First Party Cookies.
   8. Accept the "Third-party Cookies" prompt.
   9. Place a check mark in the Always Allow Session Cookies. Then click OK.

How do I put a shortcut on my desktop for a Web page?
   1. Right click on the webpage.
   2. Make sure to avoid graphics because it will make another pop-up menu appear to save the image.
   3. Left click on Create Shortcut.
   4. Click the OK button to place a shortcut on your desktop.

Internet Explorer's address bar is only partially visible. How do I fix it?
   1. Click on "View" and select "Toolbars" from the main menu. Then uncheck "Lock the Tool Bars."
   2. Once unlocked, you can resize the address bar by dragging the vertical bar left or right.